الحسابات الإلكترونية والتحقق من الهوية

I need to create an account on the website first.

I can't log into my account for some reason.

I forgot my password and need to reset it.

Just click on "Forgot password" and follow the steps.

I never got the verification code on my phone.

Can you resend the code to my phone?

The code expired before I could type it in.

You should really turn on two-factor authentication for this account.

I have to verify my identity online before I can apply.

They want a photo of my driver's license and a selfie.

It keeps rejecting my photo. I don't know why.

How do I upload the documents they asked for?

The file is too big. It says the limit is ten megabytes.

I got locked out after too many tries.

Is this the official government website, or a scam?

You sign in with login.gov to see your case.

I changed my number, so I need to update it on my account.

Can I do this in person instead of online?

The website's down right now. Try again later.

Never share that code with anyone, even if they call you.