Telecom talk: contracts, credit checks and cancelling
The expressions on operator websites and in the small print — credit checks, price hikes, retention offers, the 'we've raised your price' letter — and how to argue back when cancelling.
- 1
att ta en kreditupplysning
to run a credit check
Tip: Done for every contract plan; leaves a mark on UC.
- 2
en anmärkning
a note on your credit record
Tip: 'Betalningsanmärkning' — the thing that blocks contracts for three years.
- 3
att få avslag på abonnemanget
to be declined for a contract
Tip: 'få avslag' = be refused.
- 4
ett mobilt bredband
a mobile broadband dongle
Tip: The fallback when the flat has no fibre.
- 5
husets gruppavtal
the building's group deal
Tip: Many bostadsrättsföreningar include broadband in the fee.
- 6
ingår i månadsavgiften
included in the monthly fee
Tip: Check before you order your own.
- 7
ett öppet fibernät
an open fibre network
Tip: 'öppet' = open; you pick from several operators.
- 8
att aktivera uttaget
to activate the socket
Tip: Sometimes a technician, sometimes remote.
- 9
den utlovade hastigheten
the promised speed
Tip: 'utlova' = promise; 'upp till' (up to) is the weasel phrase.
- 10
upp till 1000 megabit — i teorin
up to 1000 Mbit — in theory
Tip: 'i teorin' = in theory.
- 11
ett kampanjpris
an introductory price
Tip: 'kampanj' = promotion; check what it becomes after.
- 12
priset höjs efter sex månader
the price goes up after six months
Tip: 'höjas' = be raised.
- 13
ett brev om prishöjning
a price increase letter
Tip: 'prishöjning' = price hike; arrives yearly.
- 14
att ha rätt att säga upp utan kostnad
to have the right to cancel without penalty
Tip: When they raise the price during the binding period.
- 15
bindningstiden håller på att gå ut
the binding period is about to expire
Tip: 'hålla på att' = be about to.
- 16
att omförhandla avtalet
to renegotiate the deal
Tip: 'omförhandla' = renegotiate.
- 17
ett erbjudande för att stanna kvar
a retention offer
Tip: Call to cancel and they magically find a discount.
- 18
att hota med att byta
to threaten to switch
Tip: 'hota med' = threaten with; it works.
- 19
nummerflytten tog två dagar
the porting took two days
Tip: 'nummerflytt' = number porting.
- 20
ett familjeabonnemang
a family plan
Tip: Shared data across SIMs.
- 21
ett extra SIM-kort till klockan
an extra SIM for the watch
Tip: 'till klockan' = for the watch.
- 22
ett surftak
a data cap
Tip: lit. 'a surf ceiling'.
- 23
sänkt hastighet
throttled speed
Tip: 'sänkt' = lowered; what happens after the cap.
- 24
att köpa extra surf
to buy extra data
Tip: Via SMS or the app.
- 25
fakturan stämmer inte
the bill is wrong
Tip: 'stämma' = be correct/add up.
- 26
att bestrida en avgift
to dispute a charge
Tip: 'bestrida' = dispute; say it in writing.
- 27
en förseningsavgift
a late payment fee
Tip: 'försening' = delay.
- 28
att lägga upp autogiro
to set up direct debit
Tip: 'autogiro' = direct debit.
- 29
kön till kundtjänst är oändlig
the customer service queue is endless
Tip: 'oändlig' = endless.
- 30
chattboten är värdelös
the chatbot is useless
Tip: 'värdelös' = worthless; the modern complaint.