Returns & Complaints Expressions
Öppet köp, reklamation, ARN — Swedish consumer rights in the words you need.
Swedish consumer law in fifty lines: öppet köp versus ångerrätt versus reklamation, the two-year burden of proof, ARN — att veta det förändrar allt.
- 1
öppet köp
right of return
Tip: lit. 'open purchase' — voluntary, but almost universal in Sweden.
- 2
inom fjorton dagar
within fourteen days
Tip: lit. the same — the standard period.
- 3
en reklamation
a complaint about a fault
Tip: lit. the same — a legal right for three years.
- 4
treårsregeln
the three-year right
Tip: lit. 'the three-year rule' — for faults present at purchase.
- 5
reklamera inom skälig tid
to complain within a reasonable time
Tip: lit. the same — two months always counts as reasonable.
- 6
varan är felaktig
the item is faulty
Tip: lit. the same.
- 7
den gick sönder efter en vecka
it broke after a week
Tip: lit. the same.
- 8
felet fanns från början
it was faulty from the start
Tip: lit. 'the fault existed from the beginning'.
- 9
normalt slitage
normal wear and tear
Tip: lit. the same — not covered.
- 10
lagas eller bytas
to be repaired or replaced
Tip: lit. the same — the shop chooses first.
- 11
få pengarna tillbaka
to get your money back
Tip: lit. the same — if repair fails twice.
- 12
prisavdrag
a price reduction
Tip: lit. the same — the middle option.
- 13
kvittot eller kontoutdraget
the receipt or the bank statement
Tip: lit. the same — either proves the purchase.
- 14
prislappen ska sitta kvar
the tags must still be on
Tip: lit. the same.
- 15
oanvänd och i originalförpackning
unused and in original packaging
Tip: lit. the same.
- 16
ångerrätten
the right of withdrawal
Tip: lit. 'the regret right' — fourteen days on all distance purchases, by law.
- 17
vem betalar returfrakten?
who pays the return postage?
Tip: lit. the same — usually you.
- 18
få nej
to be refused
Tip: lit. 'get a no'.
- 19
be att få prata med butikschefen
to ask to speak to the manager
Tip: lit. the same.
- 20
stå på sig men vara trevlig
to stand your ground politely
Tip: lit. 'stand on oneself but be pleasant' — the Swedish method.
- 21
känna till sina rättigheter
to know your rights
Tip: lit. the same.
- 22
Hallå konsument
the consumer advice service
Tip: lit. 'Hello consumer' — free national advice.
- 23
konsumentvägledaren
the local consumer adviser
Tip: lit. the same — in most municipalities.
- 24
ARN
the national board for consumer disputes
Tip: lit. 'Allmänna reklamationsnämnden' — free, and shops usually comply.
- 25
anmäla till ARN
to file a case with ARN
Tip: lit. the same.
- 26
det löste sig till slut
it was resolved in the end
Tip: lit. the same.
- 27
tack för att ni löste det
thanks for sorting it out
Tip: lit. the same.
- 28
konsumentköplagen
the Consumer Sales Act
Tip: lit. the same — the law behind your rights.
- 29
den kan inte avtalas bort
it cannot be signed away
Tip: lit. the same — shop policy can't override it.
- 30
ursprungligt fel
a fault presumed present at purchase
Tip: lit. 'original fault'.
- 31
inom två år är det butikens bevisbörda
within two years, the shop must prove otherwise
Tip: lit. the same — a strong protection.
- 32
därefter din
after that, yours
Tip: lit. the same.
- 33
en reparation ska vara kostnadsfri
a repair must not cost you
Tip: lit. the same.
- 34
inklusive frakt
including postage
Tip: lit. the same.
- 35
skälig tid för avhjälpande
a reasonable time to repair
Tip: lit. the same.
- 36
två försök, sedan hävning
two attempts, then a refund
Tip: lit. the same.
- 37
häva köpet
to cancel the purchase
Tip: lit. the same — the legal term.
- 38
en garanti är ett tillägg
a guarantee is extra
Tip: lit. the same — voluntary, on top of the law.
- 39
och ofta kortare
and often shorter
Tip: lit. the same.
- 40
blanda inte ihop dem
don't confuse the two
Tip: lit. the same — shops sometimes do.
- 41
ångerrätt vid distansköp
a distance selling withdrawal
Tip: lit. the same — fourteen days, no reason needed.
- 42
gäller inte förseglade hygienvaror
not for sealed hygiene goods
Tip: lit. the same — one of the exceptions.
- 43
eller specialtillverkade varor
nor for made-to-order items
Tip: lit. the same.
- 44
meddela inom fristen
to notify within the period
Tip: lit. the same — a message is enough.
- 45
sedan fjorton dagar att skicka tillbaka
then fourteen days to return it
Tip: lit. the same.
- 46
återbetalning inom fjorton dagar
a refund within fourteen days
Tip: lit. the same.
- 47
att veta det förändrar allt
knowing this changes everything
Tip: lit. the same.